phone HOTLINE

+49 (0) 5341 / 2235-444

Customer Service Center

Repairing is our passion

If you buy security from a pro, then you can expect professional service.


You can contact our service:
Via Phone: +49 (0) 5341 / 2235-444
Via eMail: derkundendienst@funktel.com
 

For decades customers from various industries have appreciated the reliability and operating safety of personal emergency signal systems manufactured by Funktel GmbH.

This trust can be largely attributed to our multiple-stage service concept, which provides security in your on-premises installation as well as the long-term and economical operation of your hardware and software - certified on the basis of DIN EN ISO 9001:2015.

If you decide on an emergency signal system from Funktel, you can also rely on the strengths in our customer service that have made us the market leader: Long-term investment security, personal, competent service, long-lasting hardware and individual adaptation to your current and future requirements.

 

Our service helps you quickly for what you need - on location as well. 


We provide first aid via a central service number when you need help with a problem quickly (for an operating error, for example) and a direct connection to the service partner closest to you. Our closely woven, full-coverage network of service technicians who are on call 24 hours a day throughout Germany can also deliver optimal technical help directly to you on location. Providing a competent analysis of the situation and troubleshooting is our way to get rid of any specific problem you may have as cost-effectively as possible.


We know how!

No one knows our equipment as well as we do. As the manufacturer, we are able to guarantee the long-term supply of original parts and components even for older equipment generations and customized products. Thanks to direct contact to development and production, our Service Center is equipped with state-to- the-art technology. 

 

Time is Money - Our customer service: 

 

The repair of terminal equipment on behalf of the customer is normally guaranteed within five working days. Thanks to our repair management software, repairs are directly process-integrated. This ensures a high degree of efficiency for you as the user.
Of course, we offer a warranty on the repair of all devices.

 

We believe: Service has to make sense economically.

 

Reliability is security: For the repair of our mobile end devices we normally charge you a fixed repair flat rate - in the case of larger systems in particular, this creates a calculable value for controlling the operating costs. The repair of permanently installed components and emergency call centres is charged on a time and material basis.

 

Better after the repair than before the malfunction? Totally possible!

 

Up-to- date changes in the production of new equipment are fed directly into the Service Department. If a product goes through our servicing process, the latest software and hardware versions are automatically incorporated- wherever possible.
We ensure that our service staff is well trained and takes part regularly in advanced training courses so that your equipment is always reliably and professionally serviced. Additional special tests, e.g. routine tests for equipment with explosion protection, guarantee the highest standards of protection and operating safety for repaired equipment as well.

Services & Services

We repair many other products! If you don't see your device listed here, please contact us!
We are happy to accept any new repair queries.
Your advantage: One partner for all repairs. Ask us! No matter which electronic device is involved. Whether it's a smartphone, tablet, monitor, printer or coffee machine, talk to us.

Repair of DECT mobile devices

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FC11


Funktel FC11 Serie

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D11


Funktel D11 Serie

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FC4


Funktel FC4

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FC4S


Funktel FC4S

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FC4Ex


Funktel FC4Ex

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FC4S Ex


Funktel FC4S Ex

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FC4 Medical


Funktel FC4 Medical

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D4


Funktel D4

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FC1


Funktel FC1

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FC1S


Funktel FC1S

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FC1Ex


Funktel FC1Ex

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FC1S Ex


Funktel FC1S Ex

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MM588


Funktel MM588

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MM780 Ex


Funktel MM780 Ex

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D3


AVAYA D3

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IH4


AVAYA IH4

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3701


AVAYA 3701

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3711


AVAYA 3711

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DH-3 3720


AVAYA DH-3 3720

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DH-4 3725


AVAYA DH-4 3725

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610d / 612d


Aastra / Mitel 610d / 612d

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620d / 622d


Aastra / Mitel / 620d / 622d

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OP24


DeTeWe / Aastra / Mitel OP24

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OP26


DeTeWe / Aastra / Mitel OP26

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OP27


DeTeWe / Aastra / Mitel OP27

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OP28


DeTeWe / Aastra / Mitel OP28

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SL2


Siemens Unify SL2

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SL3


Siemens Unify SL3

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SL4


Siemens Unify SL4

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SL5


Siemens Unify SL5

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M2


Siemens Unify M2 professional

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M3


Siemens Unify M3 Openstage

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WL3


Siemens Unify WL3

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Mobile 200


Alcatel Mobile 200

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Mobile 300


Alcatel Mobile 300

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Mobile 400


Alcatel Mobile 400

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Mobile 500


Alcatel Mobile 500

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Mobile 8232


Alcatel Mobile 8232

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Mobile 8242


Alcatel Mobile 8242

Repair of TETRA mobile devices

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FT5


Funktel FT5 Serie

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FT4


Funktel FT4

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FT4S


Funktel FT4S

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FT4Ex


Funktel FT4Ex

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FT4S Ex


Funktel FT4S Ex

Repair of handheld radio devices

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MTK451S


Bosch / Funktel MTK451S Serie

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MTK451


Bosch / Funktel MTK451 Serie

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MT451


Bosch / Funktel MT451 Serie

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MR380


Bosch / Funktel MR380 Serie

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MR226


Bosch / Funktel MR226 Serie

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MR451


Bosch / Funktel MR451 Serie

Repair of GSM emergency call devices

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gsm S Ex


Funktel gsm S Ex Serie

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gms S


Funktel gsm S Serie

Repair of DECT Basestation

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RM588 / RM603


Bosch / Tenovis / AVAYA / Funktel RM588 / RM603

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RM627


Bosch / Tenovis / AVAYA / Funktel RM627

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RM637


Bosch / Tenovis / AVAYA / Funktel RM637

Repair of desk phones

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6773


DeTeWe / Aastra 6773

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6773 IP


DeTeWe / Aastra 6773 IP 

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6775


DeTeWe / Aastra 6775

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6775 IP


DeTeWe / Aastra 6775 IP

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CS410


elmeg CS410

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S530


elmeg S530

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S560


elmeg S560

Repair of Hospital Multimedia devices

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BEWATEC 8,5"


BEWATEC 8,5" Multimedia TV

Repair of stationary units

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central engineering


central engineering

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PBXs


Telephone systems

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battery chargers


battery chargers

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Component level repair


Component level repair

Many other products are repaired by us. Please contact us if you miss your device here. We look forward to every new repair.
Your advantage: One partner for all repairs. Ask us! No matter which electronic device is involved. Whether it's a smartphone, tablet, monitor, printer or coffee machine, talk to us.

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