Service and Support
If you buy security from a pro, then you can expect professional service.
Customers from all branches of industry have appreciated the reliability and operating safety of personal emergency signal systems made by Funktel for decades.
This trust can be largely attributed to our multiple-stage service concept, which provides you with security in the installation as well as the long-term and economical operation of your hardware and software - certified in compliance with ISO/TS 16949 (2002) on the basis of DIN EN ISO 9001 (2000).
If you decide on an emergency signal system from Funktel, you can also rely on the strengths in our customer service that have made us the market leader: Long-term investment security, personal, competent service, durable, long-lasting hardware and individual adaptation to your current and future requirements.
Our service helps you quickly for what you need - on location as well.
We provide first aid via a central service number when you need help with a problem quickly (for an operating error, for example) and a direct connection to the service partner closest to you. Our closely woven, full-coverage network of service technicians who are on call 24 hours a day throughout Germany can also deliver optimal technical help directly to you on location. Providing a competent analysis of the situation and troubleshooting is our way to get rid of any specific problem you may have as cost-effectively as possible.
We know how!
No one knows our equipment as well as we do. As the manufacturer, we are able to guarantee the long-term supply of original parts and components even for older equipment generations and customized products. Thanks to direct contact to development and production, our Service Center is equipped with state-to-the-art technology. Not every repair is an economically wise decision. Our Service Center will review each individual case and prepare a cost estimate for the repair on request. In the event of a constructive total loss, e.g. for portable terminal equipment, we will notify you immediately and advise you on the purchase of a new device instead of investing in a repair that will not pay off in the long term.
Time is Money - Our 24-hour repair service:
Repairing terminal equipment for our customers usually takes no more than one working day. Thanks to our Repair Management Software, all repairs made are integrated directly into the process to ensure you as the user the greatest possible rate of utilization. And of course, we provide a 12-month warranty on repairs for all of our equipment.
Not every repair is an economically wise decision.
Our Service Center will review each individual case and prepare a cost estimate for the repair on request. In the event of a constructive total loss, e.g. for portable terminal equipment, we will notify you immediately and advise you on the purchase of a new device instead of investing in a repair that will not pay off in the long term.
We believe: Service has to make sense economically.
Reliability is security: Normally, we charge you an economically priced, fixed flat rate for the repair of our portable terminal equipment - for larger systems in particular, this provides you with a calculable amount for controlling your operating costs. Repairs on permanently installed components and emergency call centers is charged on a time and material basis.
Better after the repair than before the malfunction? Totally possible!
Up-to-date changes in the production of new equipment are fed directly into the Service Department. If a product goes through our servicing process, the latest software and hardware versions are automatically incorporated- wherever possible.
We ensure that our service staff is well trained and takes part regularly in advanced training courses so that your equipment is always reliably and professionally serviced. Additional special tests, e.g. routine tests for equipment with explosion protection, guarantee the highest standards of protection and operating safety for repaired equipment as well.
Training Courses Knowledge is power - Ignorance costs money.
Training courses in state-of-the-art technology and development are an integral part of our customer service. In addition to continual training for our service employees, we also offer you, our customers, detailed instruction in the system you use during system configuration, which can also take place, at your request, in the form of individual training courses.
Our repair service
Our repair service has been transferred to our subsidiary company Funkwerk Electronic Services GmbH (see at the top right of the page).
Further information about Funkwerk Electronic Services is only availble in German at the moment. We apologize for any inconvenience.